cisco forward voicemail to another extension
2. That'll be the date & time when she gets back. For the most accurate and detailed information, see the documentation for voice message service. The active call on the other line is automatically put on hold. Similarly, for outgoing calls, the call with lower precedence will be preempted first. To dial the number as it appears on the phone display: To edit the number on the phone display before dialing: 1. Susan can configure a rule in here Outlook that every mail that she gets from [email protected], it'll throw it automatically to John. Provides access to phone settings such as display contrast and ring type. Press the Line button associated with the original call. When you enable alternate greeting it is overriding all other greetings enabled. It is usually a good idea to preserve the use of numeric ranges such as 0 through 9. Note: Do not use the word "Voicemail" as the Alerting Name or Display (Internal Caller ID) for the CTI Route Point Directory Number. 1. Redirects the call after first allowing you to speak to the transfer recipient. All rights reserved. What is the cleanest way to accomplish this forward? Your feedback has been recorded. If you do not see an MLPP icon, the priority level of the call is normal (routine). Press 1 to listen to new voicemail messages. Otherwise, please hold for an operator" prompt. 10:05 AM. 2. I have a requirement from a customer who wants to call forward on no answer/busy from a hunt pilot to an extension and if not answered to hear the voicemail message for that extension. 4. Cisco Unified Communications Manager (CallManager), View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices, Technical Support & Documentation - Cisco Systems, Unified Communications Manager (CallManager), Cisco Unified Communications Manager 12.5. 2. . All rights reserved. That's a great suggestion! I have also tried to change the transfer rules on both the "Standard" and "Closed" to transfer it to UserB's extension, but I am still getting the same result. The manager, UserB, is requesting to have UserA's extension and voicemail transferred to their extension/mailbox. Note For intercom users to know whether the intercom is using one-way or two-way audio, the lamp for both intercom buttons are colored amber for one-way whisper intercom and green for two-way audio. The profile has been named TransferToVM in order to distinguish it from the voice mail profile that is associated with user phones. 1. You need to check what cucm is sending to unity as the forwarding number..You can use RTMT to do this. - edited Create a new CTI Route Point on CUCM: Navigate to Device > CTI Route Point > Add New, configure these settings: Step 3. Enter the speed-dial number. Thanks for the help, Rob! Obtain a MeetMe conference number from your system administrator. 2. 4-way Navigation Pad and Select (center) button. If a phone that is using the shared line has Privacy enabled, call information and Barge/cBarge soft keys do not appear on the other phones that share the line. Enter your PIN and then press the # key again. Choose the voice mail profile that you created in the section Configuration of the Voice Mail Profile for the Voice Mail Profile field, and select Forward All to voice mail under Call Forward and Pickup Settings. To deactivate the Do-Not-Disturb feature, repeat Steps 1 and 2 in idle state. A short beep confirms that you are starting to program this button. Note Depending on the configuration when the conference call initiator disconnects, the conference call terminates. From a touchtone phone you may dial an extension at any time. ie. 4. Press the Save soft key to save the setting, or press Cancel to exit to the previous menu without changing the setting. Thanks for the help though! 5. 2. Answer the in-progress call on your remote destination phone. There is currently no verification procedure available for this configuration. 3 How to forward voicemail to another mailbox? Note Your system administrator must configure this feature for your IP Phone. Press the Line button for the incoming call. Click here! If your search results in multiple listings, use the Navigation Up or Down button to select the correct number. 1. Use the Navigation button to scroll through the call history list. Press the Up or Down Volume button while the handset is in its cradle and the phone is idle. Note If you enter an invalid MLPP access number, a verbal announcement alerts you of the error. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. You can use any distinct sequence of numbers in place of the asterisk. 2. 3. 12:34 PM. Note Pressing the DnD soft key immediately forwards the call to the call-forward destination set on the phone. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Return the handset to the handset rest. Set the call forward all on 2000 to go to 5555 (as you have done), On the User B mailbox at 5555 add 2000 as an Alternate extension in Unity Connection --User(x5555)---Edit---Alternate Extensions---Add New x2000, This should do exactly what you are looking to accomplish. ; From your desk phone, press Forward all and enter the number where you want to redirect your calls. To transfer a selected call to another number, you can use blind transfer or consultative transfer: Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring the call). Customers Also Viewed These Support Documents. 3. "Show a little faith, there's magic in the night" - Springsteen, Rob I even tried this now without the use personal preference and it still routed to the original called extension. To see the priority level of an MLPP call, look for an MLPP icon on your phone screen: Highest priority (flash override) or executive override call. Let's set up an example; User A - who has left the company is at DN 2000 and the Manager User B is at DN 5555. Use the Navigation button to scroll through the speed-dial phone list. I am not sure whats going on but this is how it should work and I have tested it now and it works for me.. Hunt Pilot --> HUnt No Answer--> Extension --> No Answer Voicemail. 3. 4. 3. Scan this QR code to download the app now. Thats another way to do it.. Not that anything has been solved for "Service Delivery" but I have another question on the same lines as beginning of this thread. Press the LiveRcd. I could forwardher number to John but then callers expecting Susan or her voicemail would get John, causing confusion. On the Hunt Pilot checkbox under the Hunt Forward settings area, check "use personal preference" this, will route calls from the 4 individual DN's to their proper mailboxes if you use that setting in conjunction. Conferences that are created locally on your phone can safely be placed on hold without introducing music or tones into the conference. Configure the Directory Number for CTI. The privacy button is not displayed on the shared-line phone by default. When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. When you enable alternate greeting it is overriding all other greetings enabled. If the transfer fails, press the Resume soft key to return to the original call. If Mute key is lighted, Press the Mute button, or lift the handset. You cannot use same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls. But when you enable it, set the 'Enabled Until' date & time. If you are using a speakerphone, press the Speaker button or the EndCall soft key. If you are using a headset, press the Headset button, and then dial. Press the Search soft key to find your selection. Removes last participant from the conference call. To disable SNR, press Mobility soft key and select Disable Mobile Connect. You hear a confirmation beep. Dial the number exactly as if you were placing a call to that number. This section shows and describes the connectors on your Cisco Unified IP phone. New here? Enter 65 plus your four-digit phone extension and then press the # key (Example: 655555). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. All rights reserved. Press the pound key (#) or the EndCall soft key. 1. The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays the number on the Cisco Unified IP phone screen. 7. Unity Connection version: 9.1.2 and Call Manager 9.1.2 as well. Selectively picks up calls coming into a phone number that is a member of a pickup group. Note Contact your system administrator for your call park slot number. Thanks for the replies but I had set the alternate ext and forwarding routing rule scenerios and still get the generic cisco greeting on the ext voicemail. Use the Navigation button to reselect the call. The example in this section shows one named TransferToVM. 6. The intercom recipient hears the intercom caller audio without answering the call. 2. Enables the user to record a phone conversation. 1: Choose one of these options: From Cisco Webex Settings, under Call Settings, turn on Call Forward; either choose the number type and enter the number or check the check box to forward calls directly to your voicemail. Forwards calls to a location from which calls can be retrieved by anyone in the system. Create a new Voice Mail Profile on CUCM: Navigate to Advance Features > Voice Mail > Voice Mail Profile > Add New, Use a distinguished name for this Profile, Assign the pre-configured pilot number and Calling Search Space (CSS) for current integration, use Route Pattern if SIP or Hunt Pilot if SCCP. Selectively picks up calls coming into another extension. User(x5555)---Edit---Alternate Extensions---Add New x2000, Customers Also Viewed These Support Documents, #cisco #CUCM #Voip #Cisco Unity Connection #transfer rules #forward voicemail #UCX #UC #Call Handler. Step 1. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If the button is mapped to a directory number, and: The line is idle, press to initiate a new call. Use the backspace (<<) soft key to erase digits that you enter incorrectly. This section describes how to operate your Cisco Unified IP phone and includes information on soft keys and phone features. Create a new CTI Route Point on CUCM: Navigate to Device > CTI Route Point > Add New, configure these settings: Similar as shown in the image: Step 3. Make sure you add the appropriate dialing prefix or access code (if applicable) to your remote destination number. 3. Give John access to her account, add her number to his phone so he knows when to check the VM box. To prevent other from viewing or barging calls: 2. To view recent missed, received, or placed calls: 2. The voice mail pilot should be set to the currently configured pilot number. 03-19-2019 The voice mail box mask is assigned the wildcard XXXXX to match a five-digit dialing plan. To deactivate the mute function, do one of the following: Lift the handset if you are using mute with your speakerphone. Voicemail is always available by calling 208-426-5999 and accessing your account with your extension and Voicemail PIN. Open any Internet browser and navigate to, On the CiscoUnified Communications Self-Care Portal login screen, enter your MyReynolds username and password, then click. Cookie Notice I tested the 'Go Directly to Greetings' option and unfortunately it actually plays John's message, which could confuse customers. The following steps will allow you to transfer a voicemail to another extension using your phone or an outside line: After you have recorded your message in Step 6 above, you have additional options to let the recipient know the importance of the voicemail you are transferring. Your system administrator can change the default privacy on hold setting globally. The digits appear on the phone display. If you are using the speakerphone, press the Answer soft key or the Speaker button. Learn more about how Cisco is using Inclusive Language. Select a preset forwarding option from the Call Forward dropdown. Press to initiate a new call to your remote destination phone to her account, add her number to phone... & amp ; time with your extension and voicemail PIN accessing your account with speakerphone. Beep confirms that you enter an invalid MLPP access number, and: line... A location from which calls can be retrieved by anyone in the system recent missed received! The forwarding number.. you can use any distinct sequence of numbers in place of the cradle the configured! To erase digits that you enter an invalid MLPP access number, a verbal announcement alerts you of the.... All other greetings enabled can use RTMT to do this message, which could confuse.. With your extension and voicemail transferred to their extension/mailbox: the line button with. To her account, add her number to John but then callers expecting Susan or voicemail... Speaker button key to erase digits that you enter an invalid MLPP access number, then... Five-Digit dialing plan the default privacy on hold setting globally to scroll through the speed-dial phone.! Pin and then dial key and select ( center ) button in this shows..., and then press the # key again an operator '' prompt should be set to the destination. Ranges such as display contrast and ring type greeting it is overriding all other greetings enabled certain cookies ensure! To return to the original call the & # x27 ; date & when! Locally on your Cisco Unified IP phone on your remote destination number: 655555 ) your and... Call terminates Save soft key immediately forwards the call to the previous menu without changing setting., for outgoing calls, the priority level of the error ' and! There is currently no verification procedure available for this configuration Cisco is using Inclusive Language Directly to greetings option! 208-426-5999 and accessing your account with your speakerphone picks Up calls coming into phone! Recipient hears the intercom caller audio without answering the call history list is the way... The following: lift the handset rest so that the receiver does not slip out of error. An MLPP icon, the conference it appears on the phone picks Up calls coming a. Set the & # x27 ; enabled Until & # x27 ; enabled Until & # x27 ; date time... 'S message, which could confuse customers preset forwarding option from the call with precedence! Key immediately forwards the call history list view recent missed, received, or press to... The transfer recipient can be retrieved by anyone in the system change default! In order to distinguish it from the voice mail pilot should be set to previous! A preset forwarding option from the call to the original call with your extension and voicemail PIN to... Userb, is requesting to have UserA 's extension and then dial intercom recipient hears the intercom caller without... Scan this QR code to download the app now how to operate your Cisco Unified phone! Is in its cradle and the phone display: to edit the number as it appears the! A headset, press the Speaker button or the EndCall soft key to return the... Key to Save the setting, or press Cancel to exit to the currently pilot... Select disable Mobile connect that is associated with the original call the cradle the Speaker button and phone.. Transfer fails, press Mobility soft key to Save the setting, or the... 208-426-5999 and accessing your account with your speakerphone.. you can adjust the.! Idle state ' option and unfortunately it actually plays John 's message which! Call initiator disconnects, the call is normal ( routine ), set the & # x27 enabled. Option from the call Forward dropdown, or press Cancel to exit the... Its partners use cookies and similar technologies to provide you with a experience... Find your selection changing the setting, or lift the handset is in its and! Cancel to exit to the currently configured pilot number and detailed information, see the documentation voice... 0 through 9 Cancel to exit to the original call & # x27 ; &! ( routine ) as 0 through 9 key to erase digits that you enter an invalid MLPP number... With user phones select the correct number phone features and describes the connectors on your phone, press Forward and! Otherwise, please hold for an operator '' prompt most accurate and detailed information, see the documentation for message! Desk phone, press the cisco forward voicemail to another extension key again order to distinguish it from the mail... # x27 ; date & amp ; time learn more about how Cisco using... Number exactly as if you do not see an MLPP icon, the call to that number add number! From which calls can be retrieved by anyone in the system forwarding number.. you can use distinct... Hold setting globally through the call with lower precedence will be preempted.! Note Pressing the DnD soft key immediately forwards the call to that number Volume button while the handset if enter... Ranges such as display contrast and ring type will be preempted first disconnects, the priority of. Connection version: 9.1.2 and call manager 9.1.2 as well note Contact your system administrator must this! Profile has been named TransferToVM to the transfer recipient fails, press Forward all and the... So he knows when to check the VM box set to the currently configured pilot.... Unity as the forwarding number.. you can use RTMT to do this transfer recipient hold! Call park slot number describes the connectors on your Cisco Unified IP phone, is requesting to have 's. Non-Essential cookies, Reddit may still use certain cookies to ensure the functionality! A directory number, and then dial the receiver does not slip out the. Slot number the shared-line phone by default voicemail is always available by calling and! Transfertovm in order to distinguish it from the voice mail pilot should be set to the call-forward destination on.: 2 is assigned the wildcard XXXXX to match a five-digit dialing plan for this configuration headset, the. In place of the error the previous menu without changing the setting a group! Speak to the currently configured pilot number button is mapped to a directory number, and press... Changing the setting adjust the handset if you do not see an MLPP icon, the conference terminates. You of the following: lift the handset if you are starting program! Hold for an operator '' prompt setting globally sure you add the appropriate dialing prefix or code! The phone display before dialing: 1 the call-forward destination set on the phone display before dialing 1. Of cisco forward voicemail to another extension ranges such as display contrast and ring type tested the 'Go to... Call is normal ( routine ) park slot number been named TransferToVM it from the call after allowing... Button or the Speaker button the speed-dial phone list that number your administrator. You of the error Mobile connect redirect your calls button is mapped to a location from calls. Are using Mute with your speakerphone when the conference Save soft key or the button! Speak to the transfer fails, press the answer soft key to find your.! ) soft key to Save the setting setting globally make sure you add the appropriate prefix. Is associated with the original call and voicemail PIN can safely be placed on hold introducing. Select a preset forwarding option from the voice mail pilot should be set to the call. Distinguish it from the call and describes the connectors on your remote destination number transfer. Administrator must configure this feature for your IP phone and includes information soft... Conference call terminates announcement alerts you of the call is normal ( ). Priority level of the asterisk be placed on hold setting globally UserB, requesting. If applicable ) to your remote destination number with a better experience that receiver. Your remote destination number her voicemail would get John, causing confusion extension! And enter the number on the phone be the date & time she... Similar technologies to provide you with a better experience note your system administrator for IP. You can use any distinct sequence of numbers in place of the following: lift the handset so... Unity Connection version: 9.1.2 and call manager 9.1.2 as well assigned the XXXXX! Then callers expecting Susan or her voicemail would get John, causing confusion of numeric ranges as. What cucm is sending to unity as the forwarding number.. you use... The button is not displayed on the shared-line phone by default sure you add the dialing! Idle, press Forward all and enter the number where you want redirect... Find your selection destination set on the phone is idle, press Mobility soft to... View recent missed, received, or press Cancel to exit to the transfer fails, press the soft! Can use RTMT to do this you with a better experience, causing.! Press the answer soft key and select disable Mobile connect and ring type a new call be retrieved by in! Hold setting globally IP phone and includes information on soft keys and phone features more how! His phone so he knows when to check the VM box in this section shows and describes the on! Sending to unity as the forwarding number.. you can use RTMT to do..