sophos failed with error winhttpsendrequest failed 12007
The text was updated successfully, but these errors were encountered: Import a new policy for this connection. Close session handle 1 ACCEPTED SOLUTION mindterra L2 Linker In response to zarina Options 07-16-2012 09:20 PM Can you do a DNS lookup for the portal FQDN? The first step is to look at the log file for the installer: C:\ProgramData\Sophos\CloudInstaller\Logs\ This covers the pre-check, the download and then install phase. Also the fact that proxy support is so weak that usually I prefer to do the "download-only" part on the WSL side is depressing (same pc, same proxy, somehow the linux part is more proxy resilient), so that I don't fear of finding the update stopped because one of the library failed to download (never happened when not using proxy). I have tried, but it also not works. Enter the following: For 32-bit: netsh winhttp set proxy proxy-server="http=your_proxy_server:your_proxy_port;https=your_proxy_server:your_proxy_port" For 64-bit: Go to cd C:\Windows\SysWOW64 then press the Enter button removed AVG and loaded MSE with Jun 7 update, but now unable to connect to internet or run MSE update today, Jun 8. Policy mismatch error. As far as I know the 12007 error means that the server name or address could not be resolved. Can you try using the ip address instead of the FQDN? Could not connect to untrusted server: <gateway> Timed out waiting for server response Was this page helpful? Yes, It can. Do you want to continue? Close request handle 6. WinHttpSendRequest 5. The general pattern is: 1. If you have a paid license, you should have your reseller open a ticket with Sophos Support so that Sophos knows about the issue. In this article. Please note that there is no firewall in this server Started C:\Users\**AppData\Local\Temp\sfl-e080ba22\Setup.exe 2019-11-13T01:58:25.0542604Z INFO : Stage 1 command-line options: This is defined as a prerequisite for an Update Cache and a Message Relay. Locate the error WinHttpSendRequest (error 12007) in C:\ProgramData\Sophos\AutoUpdate\logs\SophosUpdate.log. Issue continued. From there it might show that the failure was to install ComponentX. Error1 Message: Failed to retrieve default container error was: Failed to retrieve Azure Blob container: 0 : WinHttpSendRequest: 12007: The server name or address could not be resolved Error2 Message: Failed to create Azure Blob host error: Primary and secondary location URIs must point to the same resource. 2021-04-25T08:37:48.824Z [ 4148: 5544] [v4.13.16.0] ERROR Request: WinHttpSendRequest failed: 4319 (mcs2-cloudstation-us-east-2.prod.hydra.sophos.com:443) 2021-04-25T08:37:48.825Z [ 4148: 5544] [v4.13.16.0] WARN [connect] no working servers Diagnostics shows error code 12007..unable to connect to HTTP, HTTPs, or FTP. The installation of Sophos Central on an endpoint can fail with the following error listed in C:\ProgramData\Sophos\CloudInstaller\Logs\SophosCloudInstaller.log: 2018-10-17T14:15:15.3691037Z ERROR : WinHttpSendRequest failed with error 15100 Close connect handle 8. I can run the created script successfully in VuGen (9.52) but performance center (9.5) throws following errors: Call WinHttpOpen 2. Cause Error 12007 translates to The server name cannot be resolved. Was using AVG anti virus sw and found a trojan which was quarantined. The issue is specifically if the portal and gateways are hosted on different IP addresses as the GlobalProtect client will try and download the update from the portal through the GlobalProtect tunnel. Defect Number Enhancement Number Cause When WinHttpReceiveResponse completes successfully, the status code and response headers have been received and are available for the application to inspect using WinHttpQueryHeaders. The error values listed below are returned by GetLastError when one of the Microsoft Windows HTTP Services (WinHTTP) functions fails, and are also returned in the lower 16 bits of HRESULT error returns from the WinHttpRequest object. Call WinHttpConnect 3. Most likely issue with proxy settings. Error values whose names begin with "ERROR_WINHTTP_" are specific to the WinHTTP functions. This error would mean the device cannot resolve the Update Cache's IP address via the hostname. Sign up for free to join this conversation on GitHub . If you have more time to look at the issue and provide more information, please feel free to change the issue type back to "Question" by editing your initial post and click the button "Change Type" at the top of the post. Cheers- Bob The errors below show that the upgrade starts but the file download fails. WinHttpOpenRequest 4. I am doing perf testing for one of our internal web application. On your concerned endpoint, go to Run > Type cmd.exe > Right-click then choose Run as administrator. Otherwise, you just have to wait until they are informed by someone. Repeat steps 3, 4, and 5 lots of times for various requests 7. Server certificate cannot be verified: <gateway name>. 2018-10-17T14:15:15.3751003Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed Windows C:\Windows\SysWOW64\en-US\KERNELBASE.dll.mui ERROR Request: WinHttpSendRequest failed: 12029 (dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com:443) They can browse to these sites (albeit with SSL warning) and I can't see any difference between servers with and without this issue. 8 comments ashari4 commented on Mar 11, 2022 edited JonLiu1993 Cheney-W use a different set of mirrors wait before each retry attempt instead of immediately retrying. Sophos XDR: Instructions for query to check all Windows workstation or server need reboot April 18, 2023 0 Sophos XDR: Instructions for query to check all auto-start applications on Windows workstation or server The WinHttpReceiveResponse function waits to receive the response to an HTTP request initiated by WinHttpSendRequest. On the client machine, from IE can you try to connect to http://<sccm-server-FQDNname/CCM_Client Bechir Gharbi. PS.Now, after I have uninstalled (use tools) then it's ok View solution in original post Sophos Installation on Server - WinHttpReceiveResponse failed with error 12002 Lena Abanes over 3 years ago Hi, We are unable to install Sophos endpoint on our servers. We are changing the issue type to "General Discussion" because you have not followed up with the necessary information. Check the proxy settings from IE (or the browser you used to record) when you access the same URL and make sure that LR uses the same settings. Guys, there was an issue with Sophos server here in the US recently that caused similar complaints. The documentation for WinHttpSendRequest says that more detailed information can be found for this error by setting up a callback function but the documentation describing how this is done is incomprehensible to me and I can not find any example code anywhere. 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