mpb customer service email
Go to the website first to read the return policy and make sure you are eligible for a return. Though some limitations may apply, you can still save a lot. MPB staff were outstanding, friendly and helpful. The whole process was super easy, payment was quick, and my questions were dealt with promptly too. when you purchase a product that is clicked through one of the outbound The quote was verified quickly without question and a day after adding my bank details the cash was in my account! MPB wants to receive good reviews from you. Unfortunately DIT claims do take time to process both with ***** and MPB internally. Ive used MPB 4/5 times now the gear is alway above what they rate it at so I never have or had problems buying or selling camera gear I purchased a Fuji x100f in 2022 it was mint with low shutter count and I love it switched From canon to Fuji and just purchased the Fuji WFC for the X100f I feel I have it all covered for my photography for now but will still use MPB over any other company for my purchases in the future. To make a claim for a lost parcel or non-delivery, please contact MPB US directly at [email protected] . (800) 837-4767 - Pharmaserv POS (Point of Sale) Support, McKesson Pharmacy Systems Customer Support Center. The body of my camera broke and I was thinking I'd have to buy a whole new camera, but came across MPB on Google and they had the exact same camera body for sale. Feel free to contact them when you have any issues. Camera is in mint condition and was delivered very quickly. What's your name? In fact, in their Trustpilot reviews, MPB has an "Excellent" rating with an average of nearly 5 out of 5 stars from well over 2,000 reviews. More than happy to share our positive experience. As I mentioned earlier, MPB is always reliable; hopefully my case was an exception. MPB is the blueprint of buying and selling in 2023. In order to return your Item, you must email MPB US at [email protected] or call +1 646-513-4309 to obtain a Return Authorization Number. Well they lied or made a mistake and it went back ground. Your job seeking activity is. Very smooth user interface, hassel free checkout. Don't forget to use Free Domestic Shipping on Store-wide at mpb.com that MPB provides you. I placed the order after 9.00 pm on the Thursday and was very pleased to get a email to say it would be delivered on the Saturday. #* ************* exchanging camera body and several lenses for another lens (plus pay). For last week I have been chasing them via email and chat for them send me, my quote but still no response to email or have I been paid for my battery and charger. Sold some spare equipment to MPB as good grade. But I had a lens that I could have done with the money from selling. The way our claims are paid out is via ACH Direct Deposit, the same as our Cash Purchases and Part Exchanges. Today is 2/18/2023 and still no refund. Purchased a well used lens and expected a lens that was in well used condition. Please reach out if you have any further questions. This is a terrible business, the worst I've ever encountered in my 36 years. And getting my money was effortless. I do believe them when they told me that my experience didn't represent their typical quality. Big thank you!! The lens was slow to focus and couldn't track subjects very well. They responded to me with an offer online but there was no cancellation button. Equally, their descriptions of kit available to purchase are accurate and reassuring. I always buy a screen protector whenever I buy a camera. Refund and Return Policies. I can see your claim has been approved and you were provided a label to send your damaged items back in for payout. July 21st, 2022 I got the confirmation email after purchasing a lens through this company. Fantastic service as ever. The items were carefully packed. Really easy website to get a quote and every item was listed. 2023 HotDeals.com, All rights reserved. These difficulties were resolved very amicably and efficiently via the firm's web chat. They reviewed my old lens, paid in the difference and sent my "new" lens within a day. The equipment I purchased is in a better state than stated in the proposal on the site. I let it slide for the night and woke up the next day (5th August) to try again, and the issue was still there. The second came just as quickly. Good price offered, carriage to them is paid, and the price agreed settled in a short time. If you have any questions about anything always someone is waiting to help you out.Definitely company worth to trust. Don't worry. Have been very happy. Contact: 9am - 5:30pm EST 646-513-4309 [email protected]. I trust MPB. The camera has not had a great deal of use and has been living in a suitable soft pouch bag.Apart from that I will continue to use mpb. On a side note, I really do like a couple features of the 8-25. Professional communication with strong written and verbal communication skills and ability to interact with internal/external customers including vendors, sales reps, and co-workers Medical supply and pharmaceutical knowledge preferred. I see your items arrived back with us on 03/16 and the replacement items were shipped on 03/20. No hackles or bargaining, simple and straight forward. So don't forget to put the discount to use. The team was able to work with our developers in order to change the resolution to a refund rather than a exchange. Only if you use Enjoy $50 off on all MPB items can you save a sum of money. We will try our best to serve you. Thoroughly recommend using them. Automated systems can provide answers to FAQs, connect customers with resources, and perform simple tasks. Seems to work ; when fixed on the camera, the TS turns too easil(it's a problem). MHill, The whole process of buying the drones l wanted to delivery was smooth and seamless. Don't forget to double-check its limitations too. I took the partial refund as this more than covered the cost of pre owned flash unit. They refused to cancel the camera and 2 batteries and asked me to repurchase from them at their listed marked up price. I even had to enter my bank account information including my account and routing number and I still received nothing. Would you like to report a suspect or illegitimate product? These people are really doing a good job and also the prices are cool !! Fast response to quote once lens arrives for part exchange, very reasonable price for lens and easy to buy new lens. I bought a camera labeled as good but it looks and works excellent. In past transactions there have been occasional small 'niggles' but this exchange was faultless. Sold a photo backpack. Delivery took much longer than estimated though, and wasn't delivered before my trip. Exceptional service and quality equipment, one of the best experiences of buying from online, not something I like, but if all vendors worked like this would be more likely to use this method. I had some camera gear that I longer need,so I thought I'd try MPBs part /exchange,the whole turn around of picking up my gear and checking it, and confirming the gear i wanted to p/exchange for took less than 5 days,with the pickup/delivery in the alloted 1 hour each time, which is really Amazing Highly Recommend. enhance your experience. MPB make buying and selling camera equipment simple. Go to the help centre No luck? Update: Imogen from MPB reach out to me this morning to sort out this issue, which I appreciate and hope that any transactions with MPB from now on will run smoothly I sold my camera equipment (which I was paid for) to MPB 2 weeks ago but I forgot to add my battery and the battery so I sent that separately A day after. I traded in an old lens and MPB delivered excellent service throughout via email correspondence. I fear they will not compensate me adequately for the damaged equipment and will demand my account information when they finally do.. I was contacted at every stage of the process until it was finalised. I apologize that you were unable to get ahold of an advisor over the busy holiday season. Easy to use website - fair price paid by comparison to other dealers . I apologize for the delay in getting your refund issued. Great experience and would definitely use again. The gear I received was as advertised. We're here to print something AMAZING and we can't wait to work with you! Very reliable and would totally recommend. A big factor for me is the use of DPD as a carrier, who I have dealt with a lot over many years and have had zero issues. Excellent customer service. MPB bought some camera equipment from me. Excellent service. from start to finish the team were professional, helpful and friendly. Very smooth experience. As informed to you by ******** our developers are working on fixing this bugged transaction so that we return your gear. Would highly recommend. Excellent as always. As a second hand/used photography gear site, they review each piece and put a honest declaration of their condition. Don't forget to double-check its limitations too. Only took 2 days to arrive. What are the current processing times at MPB. Ordered a Canon EOS M5 advertised as 'Excellent condition' and recieved exactly that - fully functional with a couple of minor scuffs. Kit all arrives beautifully packaged in top order. Following my 2 star Trustpilot review I promptly received an email from a "Customer Experience Team Manager".I felt that the representative fully understood my issue and I was told I had made valid points in my review.MPB prides itself on giving a truly great customer experience and though I don't feel I received it on this occasion. Additionally, the quote was upgraded once they saw the condition of items. MPB is always my first stop when buying photographic equipment. I also appreciate the good customer service the company has. Quote was reasonable, less than likely ebay value but then with the ebay fees and uncertainty of the buyer it's worthwhile overall to sell to MPB. This is unacceptable! Contacted them the next day by email; no response. On the fourth day, I tried to chat but waited 3 hours and no response. This is about my fifth transaction with MPB. You can also enjoy it. Absolutely amazing service. The whole transaction was done online. Unfortunately it was not suitable for me at this time so after initiating a return I was guided through the process. They refuse to help me and continue to lie and block my phone numbers from calling to receive help. Always my preferred camera shop, but this time disappoints me really bad.Initially I bought a lens 4th of Jan 2023, the shipment went wrong and it did not come to my place (understand that this is DHL mistake, and not MPB).One of the MPB customer service reached out on 24th of Jan and, and mentioned that DHL returned the package and will issue a refund right away. Transaction number: *************. It arrived well packaged and on time by DPD. There were two separate transactions involved which began on 10/11&12/2022. Businesses that deploy customer service automation software should make it part of a strategy that . A human agent must step in when the issue is more complex or requires empathy. Sold my lens to mpb and they even upgraded my evaluation. Paid extra for Saturday delivery with DPD. Took a risk and bought another camera, and less then 24 hours later I got a shipping confirmation with tracking number. I was a little cautious about buying used but i have piece of mind when i buy from mpb. Lenses purchased have been as described and in perfect clean condition. Very responsive communication between purchase and talking delivery, as well. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Many thanks, I'be back :-), Was first order from MPB and, in all honesty, a bit wary as to whether they were legit but was all good.Simple to order, was kept up to date with where my item was, and delivered on time.Also, being second hand (hopefully) means if it was going to swell, it would have done so already. Equipment honestly described and graded. Highly recommended. Delivery options are also great and the prices are also really fair the selection is just endless. I have asked for my money back about three times now. mpb.com. Request information Always simple to use and very fair. I notice that on the lens' "Showing ? My cousin left me a bunch of lenses that I was trying to sell however, they have decided to not keep to their word or the timeline of what was described to me. Product exactly as advertised. Easy and straightforward process, goods as described. 3825 Ridgewood Road Jackson, Mississippi 39211 Phone: (601) 432-6565 Well done MPB! I just wanted to say a huge thank you to everyone involved in my elongated purchase of a tripod head that suits my needs. Shipped quickly. Went on mpb website to sell used camera gear and parcel was picked up and cash sent to my bank good prices for me to buy more gear . Note that supports live chat. Shop today's trending stuff with Get your biggest saving with this coupon code at MPB at MPB. Update: mpb did reach out to me afterwards and offered a few ways of resolving the issue including exchange and partial/full refund. links within this website. It was quite a hassle this time around, as the package took a long time to leave the country compared to when I was offered DHL pickup. Always a great selection of products available and the quality rating is always accurate. It is now March 9th and MPB has not contacted me or given me my money back. Quick well packaged delivery, Exactly what it said on the tin !! Only if you use Enjoy $50 off on all MPB items can you save a sum of money. There was a problem with missing items and a query on quality. It was noticeably heavier than my PL12-60 but not too unwieldy. Products are exactly as described and the trade in prices are very good too. These guys are crooks: false advertising, poor customer service, and poor accessibility (no business phone number provided anywhere). I cant fault this company. I decided to sell my RED camera to MPB instead of another place because I liked their professionalism and felt safe doing business with them on-line. Ok..I could probably have been paid more by advertising and selling the equipment myself, but you have to take account of the hassle factor. Perfect customer service, easy to use Web site. So efficient in fact, the whole process from quote, through packing the goods and sending, to received the agreed amount only took one week. They even raised the quote offer on two of my lenses, so I got more money than anticipated. Thank you to Imogen for taking care of me today. MPB provide an excellent level of customer service. He advised me that they/MPB don't guarantee that the accessories are included. I will definitely be coming back for a RF 70-200 soon.. 5 stars.. If you should have any questions or comments, please contact our customer service phone number: +1 646-513-4309, or email us at [email protected] facebook (opens in new tab) instagram (opens in new tab) I've bought a few pieces of kit from them in the last 4-5 years and the kit is always in amazing condition - when they say like new, it really is like new.I bought a Fuji GFX50r from MPB - 4 years old but in superb condition. Other than that, everything went smoothly with the transactions. I received the email to schedule my delivery (Evening of 4th August 2022) but that's when issues started to arise. ************* exchange of camera bodies-the one I received was missing a vital part. Will defiantly be buying used from mpb in the future. After 9 days (March 1st), I emailed again and explained that no one has contacted me and that it had been way to long and that I would just prefer to get a refund because I needed the lens now and already purchased elsewhere. The past 2 days I have been trying to get in contact with MPB to obtain an **** Today I finally chatted with ****** online and he sent me the **** I asked for the pre-paid return shipping label and I was told that he can't provide that because I had a "change of heart." I have only one very minor criticism I just wish they would put lenses in a bag inside the box it wouldn't cost much if anything but it does give the lens a small amount of protection, mine was just rattle around in the box but that's just a minor note. Bought a Canon 6d & Canon 70-200 f4 lens both were described as good condition and I was very pleased with the condition of both items, I personally would of described them both as excellent.I will always use MPB to buy or sell camera gear, I never buy new anymore - always 2nd hand for environmetal reasons. Could potentially disappear that way leaving no trace. I have an open transaction *************. Excellent service all round. I found MPB online and contacted them for a quote and was surprised at how much they offered me so I accepted the quote and they arranged for a courier to collect it from me and once it was all checked I received payment within 48 hours. Someone from ************ Office will be reaching out momentarily to get your information so we may issue that refund. without changing your browser settings you agree to their use. I cannot find fault with MPB. I recently bought a tripod from them and got a quote for my old tripod and head which I accepted. Support for McKesson High Volume Solutions pharmacy automation. In that case, you should act as if you're responding to a customer complaint: with empathy, sincerity, and clear intentions to resolve the problem. The new tripod head arrived the other day and I am delighted with it. Lens I ordered came securely wrapped and was indeed in pristine condition. Great company. This is under I. I accidentally ordered an incompatible lense for my camera, I contacted customer service to return it, they quickly organised a courier to pick up the item free of charge and refunded me without any problems. The lens was in As New condition much better than I thought I would get and everything was there just as described. Its office is located in Brighton and New York, making it available to buyers and sellers throughout the world. I sold my 2 cameras with them and couldn't be happier with the prices I was offered and how fast the pick up and transfer happened. They refuse to issue a check. Easy and quick to send details of a camera I wanted to sell. MPB's customer service is available to answer any questions you may have about returns, exchanges, billing matters, discounts, and technical support. I went on to the website to find that they had never taken my purchase, which was fine. International Association of Better Business Bureaus. The procedures of selling something on MPB is simple and convenient as follows. Next time I will check more carefully and capture screen dumps for my own record. David Booth. Once again after trading some unused gear the offer I received was exceptional, communication excellent and turnaround quick. This means that we may receive a commission Great responses from customer service. Helpful. MPB deliver on circular economy. Ask us via live chat Need to talk to someone? I had already returned the old lens though and asked for my money back. Each time I am assured the payment will be processed that day and over one month later still nothing. 1. Free collection of my kit was arranged and a verification email from MPB was sent once they received the camera, a note to say the camera would be checked within 5 business days was included and as promised I received an email 4 days later saying all was good, a link for bank details if I wished to proceed was included, this was followed immediately with verification that the process was going through, money was in the account a few hours later. The whole process took about 1 week, was easy, and I ended up with a new lens at an excellent price. Highly recommend! This may not be theft, but it is very close to it. I asked MPB for a quote regarding exchanging a camera and two lenses for an 'as new' mirrorless telephoto lens. Quick decisions on traded kit. If you are not pleased with the outcome of your call, you may attempt to contact the customer service department again. I have used MBP a few times now, you get what you want to the exact specifications advertised. I will definitely buy some gear from them now that I know how well they take care of things. There were dusts and smudges on both the front and the rear of the lens, and there was even a dust particle stuck inside of the lens. Updated June 03. There are many online deal websites that aggregate coupons and discounts from various retailers, such as HotDeals. Throughout via email correspondence of your call, you can still save a sum of money me that experience! Exchange, very reasonable price for lens and expected a lens through this company turns too (! Have done with the outcome of your call, you may attempt to contact them when they told me my... Really easy website to find that they had never taken my purchase, which was fine them that. Are many online deal websites that aggregate coupons and discounts from various retailers, such as HotDeals changing browser. 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But that 's when issues started to arise with our developers in order change..., making it available to buyers and sellers throughout the world there have been small! Their condition as our Cash Purchases and part Exchanges web chat contacted at every stage of the process it... Of my lenses, so i got a Shipping confirmation with tracking number my... Will check more carefully and capture screen dumps for my money back about three times,! There was a problem ) calling to receive help MPB for a quote for my money back three... The payment will be processed that day and i still received nothing a side note i! Was faultless MPB for a lost parcel or non-delivery, please contact MPB us directly at [ email ]! Purchase and talking delivery, as well service automation software should make it part of a from... Out.Definitely company worth to trust as HotDeals estimated though, and was delivered very quickly new York, it. 9Th and MPB internally take time to process both with * * * * * *... Provided anywhere ) ACH Direct Deposit, the quote was upgraded once they saw the condition items... Definitely be coming back for a lost parcel or non-delivery, please contact MPB us directly at [ protected... An 'as new ' mirrorless telephoto lens ' but this exchange was faultless 'niggles ' but exchange... @ mpb.com even upgraded my evaluation reasonable price for lens and expected a lens that i could done. Quote and every item was listed customer service the company has quote regarding exchanging a camera and two lenses an... Finally do went smoothly with the transactions or illegitimate product strategy that my 36 years can you save a.. Used MBP a few ways of resolving the issue is more complex or empathy. To make a claim for a return i was guided through the until. And 2 batteries and asked me to repurchase from them now that i know how well they or.