servicenow client script change choice list

do you now the what the meaning of the parameter of the XXX_acRequest(null) function is? removeOption('priority', '1'); } g_sc_form : g_form; There was a timing issue with IE. Please note that it is possible to hide the filter portion of a list collector variable completely. @Brendan, unfortunately there isnt at this time. Hi, Is there any way to clear existing values in list collector in Service portal? I would start by placing a couple of alerts in that client script to see if the code gets into the if statement and to see if it gets to the while statement. Good question. We are had issues with this in Geneva and now Helsinki. //Reset the filter query return; Great script. The object is identified in. Another scenario is where you have a choice list defined on a standard field and you want to use that same field and its choices in a service catalog Select box variable. { But Anyone have tried to hide this filter on Fuji ? g_form.removeOption(env,dev,dev); Youll just have to troubleshoot the issue to find out. hi Mark, Selecting Run Filter does not work. Thanks for the help. Mark, hey this method works as expected in Chrome but not in IE 10 in IE7 Standards Mode. Software The reason for this is that the Chrome browser didnt support the method and removed the options instead. I get the OnChange for 1 field, but how do I specify based on 2 fields ? Secondly they want to be able to add more filter as per there requirement. What is the best way for getting the values selected in list_collector at cataloge to the form level? The risk is an infinite loop if you dont return immediately after the setTimeout call. Your onChange script is also running onLoad, so thats probably the cause of some of the confusion. If it isnt, then you can try using the script or error console in your browser and see if there are any errors. Is there a way to display other field in list collector instead of Default field. watch_listg_filter.setQueryAsync(active=true); I want to hide the filter on one of the variables, but not the other two. Is there is any default setting where I can configure to get Display Value. Ive tested this script to a Catalog item and impersonates a users without any role, I created a new record using the catalog item with a list collector run the script using a client script and it works as I expected. Again, you probably will only want to disable the option if it is not the option selected when the form loads. Hi Mark! Gracias in advance. https://servicenowguru.wpengine.com/system-ui/customizing-slushbucket/. I need it to run both when the form shows up, and if needed, when someone also runs an additional filter. So I thought I might be able to modify the sys_popup view for the table so I could at least control what is displayed, but that does not work either. }); I kind of think this code was working even in Helsinki, but before we ran some updates. Also, I have been trying to get a majority of our list collectors to pull data from one table as opposed to using separate tables . Thanks for sharing. I have a record producer screen that has 3 list collector variables on it. In your navigation bar, search for "Maintain Items" and head to that page. },1000); Thanks Matthew, this helped a lot. There are a few different kinds of scripts: an onLoad() script which controls how the form first appears to the user; in other words, how the page loads. See this post for details. However we are currently upgrading from Fuji to Helsinki. The removal and addition code is working correctly, but youre not handling all of the various scenarios associated with it. You should also only remove an option if it isnt currently selected. It is. return; if (filter.getFilterReadOnly()) I have to go in, re-do the filter manually and run. Unfortunately, there isnt a way to filter the results currently. Right now Im looking at having to add a Business Rule to enforce the selection list restrictions that Im trying to accomplish with my Client Scripts. nameOfCollectorg_filter.reset(); oldVaIue value of the control field when the form loaded and prior to the change. function onLoad() The examples are grouped by: Field based Methods Related List Methods Section based methods Decoration methods HTML based methods Some good places to use these are: Client Scripts Catalog Client Scripts Do you have a solution for this on the Service Portal or something we can add to the UI Script to handle the Service Portal? By now your code should resemble this: 19. I've run into an issue. }. It no longer shows that the value is oresent in the field. getControl actually isnt available there. Any suggestions? The disableOption works perfectly for firefox and chrome however in internet explorer it does not for me. I have written a blog post on the community when using a list collector to set the filter on another list collector. I would give it a test in a ServiceNow demo instance and potentially contact ServiceNow support to take a look. Oh well :). Excellent, it works perfectly! You can remove options from a choice list by using the following function call g_form. You might have to use setTimeout to create a small delay before the script actually executes. Please let me know if I am missing anything in this code. Thanks. Just make sure you set the UI type field on the client script form to Both. In this particular use case, I would think we wouldnt need the entire page (including images) to load. As long as the lists are the same, you can save yourself some setup time (not to mention the ongoing headache of maintaining the same information in 2 places) by making use of the Choice table and Choice field options. Tutorial (The newValue comes from another variable from the same item when the user selects it from a drop down value). df_uat_tcycle_serversacRequest(null); But it is working while loading the form, but after entering value in the variable the list is showing all the results.. I think thats probably your problem. var fil = gel(ep); The issue Im having is the same code wont filter from the variable editor form via the request and task forms. It works with Admin user, but when I impersonate with the non-admin user, it clears out the list. Theres no further need for a UI script. 5. Is there a way to sort the filtered list? Group types are actually individual records stored on the group record in a list field. I cant think of a good way to do that with ACLs. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages. hi, Event.observe(document, dom:loaded, function() {. 3. In this post, Ill show you how to do both! The onChange() Client Script must specify these parameters: control name of the object (field_name) whose value just changed. 1. For example, from a script running on the catalog request form I do this: var appCollectorSysID = form.getControl(collectorName).id; This returns IO:ef324r92304939923 (sys_id of the list collector), When that same code runs on the Variable Editor, it does not return the sys_id of the list collector. field by a template. Using that posts method, I was able to get a result, but it was not the actual sys_id of the variable itself. Did you copy the script exactly as it appears above? Ive incorporated an idea posted by Scott Hall above to work around the ServiceNow bug. So, if you had a choice list with 5 options and you wanted your option to be added as the third option, your target index would be the number 2. if (filter.destroyed) This is done to check if the bday value is less than today in order to see if the birthdate is a future date, which is not an acceptable value. This actually seems like a bug to me though. Once I added the g_form. like this: g_form.disableOption() it worked. Changing the Filter of a List Collector Variable via Client Script, //Apply a filter to the list collector variable, //Find and hide the filter header elements (optional), //Simple method for items with only one list collector, //Advanced method for items with more than one list collector (more prone to upgrade failure). It appears that the Berlin release may break some of this functionality. Theyre saying the I would love to get some other fields in there, Heres a link that can help: Heres a community post that lists an example that might move you a bit further along. Please advice. this is the code i am using.. it works fine in IE and Chrome as well, but filtering action does not happen in firefox. The GlideAjax API sends work to the server using a script include with the ajax object. This table doesnt inherit any table. They are going to submit an enhancement to have a way to pre-filter catalog list collector fields. I used this script and it worked for me. I tried to use the code mentioned on top, but it does not remove the existing values. Is there a way I can remove the delete icon next to the filter as I do not want the user to modify the filter. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, ServiceNow - Filtering a List Collector with a script, Building a safer community: Announcing our new Code of Conduct, Balancing a PhD program with a startup career (Ep. Inactive choices should never show up, regardless of where youre pulling them in from. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Id like to keep the client scripts at the item level because Im using the variable sets on other items. Other Things to Try. I have written a catalog onChange script to filter the list collector. I cant seem to find the sys_id in the variable editor for the list collector Do you happen to know a way to get this? Why is Bb8 better than Bc7 in this position? I have a query on setting filters Well done. You could then set a sys_idIN filter on your list collector. Keep it up. If the Type = Standard it will only show the State = 5. You should just need to add an else statement below your if and use the addOption method to re-enable the necessary option if the opposite condition applies. Great Article. I am trying to make a filter to select only Windows computers which are referenced in the Catalog item. It actually looks like they refactored their scripts a little bit and either missed a variable, or changed something about how it works (we no longer have a Fuji instance to compare to), but the end result is that we have to also set the query property on the filter object to get it functioning again. Prasanna Kumar Duvvuri. Hi Mark, How can I get the value of another variable into the filter? You can find it here: https://community.servicenow.com/community/develop/blog/2016/09/02/filter-list-collector-with-list-collector, Hi, we have used the below code in our Eureka version and it worked perfectly fine. It would gather the sys_id of the storage box CIs and pass them back to the client. So on the upper right side of the form, select onChange() under the Type field. I tried to write this script to enable a choice in dev in env field on a catalog form. //Test if the g_filter property is defined on our list collector. Note that the targetIndex parameter is a numeric, zero-based value that allows you to specify the point in the choice list where an option should be inserted. You cant hide them from a list because you cant run the necessary client scripts there to do so. The solutions above we use today to remove options from standard choice lists in forms.I have had a request to change some options in an existing Select Box in a Variable Set. Connect and share knowledge within a single location that is structured and easy to search. Types of Scripts How can I define top vertical gap for wrapfigure? f youve worked with the Service-now.com service catalog much, youve probably realized that there are some differences between the service catalog interface and the traditional forms that are used throughout the rest of the tool. Shown below are a couple of screenshots showing how you could set this up to re-use choices from the Category field on the Incident tablethe first for a Choice field and the second for a Select box catalog variable. }. //If it hasn't rendered yet, wait 100ms and try again. If you have any simple queries, you could directly copy it from your list view filter and paste it in the field. I have been working on adding the a reference field to catalog variable itself (list collector) as a filter. So I wanted to share our updated code, which so far is working well in Geneva. var acRequest = window[listCollector + acRequest]; filter.glideQuery = new GlideEncodedQuery(filter.tableName, query, function () { have you ever come across a way to filter the List Collector depending on a selection in a choice list? Please give the new code a try and let me know how it goes. Hello Guys, Welcome to SAASWITHSERVICENOW. I prefer Event.observe to wait for the load event to do what you describe. Is there any way that you know of to accomplish this using removeOption or something similar? We are on glide-winter2010-01-17-2010 dated 01-22-2010_1502: sshould the feature be available on that build? Example 1: OnChange Script with Value Set Venn Diagram For this example, we have five fields, Good, Fast, Cheap, and Result. The reason for this is that the Choice field/list pulls in all variables (no conditions). By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. ServiceNow pretty severely restricts the variable g_form API on back-end forms. We are just going to do some simple date validation. addLateLoadEvent(function() { On the Incident form, some choices are set to inactive=true. Value is true if change is due to population from a template. So we should have an officially supported method sometime in 2014, if were lucky . FWIW, this was only working for me in Chrome. Im not sure. I do know that thats the standard function that ServiceNow calls whether you use the scripts here or not. I dont know why that wouldnt be working but its specific to their API or a unique configuration in your instance. 6. thank you, It would depend entirely on when a built-in asynchronous call finished compared to when our filter was applied. This was just what I was looking for, thanks for sharing. We use this technique for limiting choice list selection values in several circumstances. Ive provided a second example above that shows you how to do that. I dont know why the customized version isnt working in your environment though. In these cases, you may be tempted just to manually re-create the entire list of choice list options for the new field or Select box variable. Have you seen any issues where this type of client script would cause a form not to load correctly with Internet Explorer? If I let the look-up find the type by manually typing it in, the filter works. With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. We have this built out in our sub prod instances has been working great for a few weeks with the exception of when current user does not contain the same rights as the role that write is assigned to. I have a question. 20. } Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Overriding ServiceNow Form View Inheritance, Reload a Form or Related list from a Client Script, https://servicenowguru.wpengine.com/system-ui/customizi, http://www.prototypejs.org/api/document/observe, https://servicenowguru.wpengine.com/system-ui/customizing-slushbucket/, https://community.servicenow.com/community/develop/blog/2016/09/02/filter-list-collector-with-list-collector, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Thanks Mark. var appCollectorSysID = form.getControl(collectorName).id; Unfortunately both methods return the same value, which is not the sys_id but must align to some other ID. You would need to use client scripts to add and remove choices. You can only see the display value in the list collector. It allows the user to select multiple items from a list of items and optionally filter those items to help in their selection. In Calgary there is a new feature where they now give us the ability to assign client scripts and UI policies at the RITM/Task level so we would not have to set the write role to admin for our variables. My list is on sys_user_group. Overview Get used to your client scripts being broken in Service Portal. But, Im getting error like below: onChange script error: TypeError: g_form.disableOption is not a function function onChange_kb_knowledge_topic_2(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading) { return; } var topicField = g_form.getValue(topic); alert(topicField); alert(g_scratchpad.isNewsDL1); alert(g_scratchpad.isNewsDL2); if((topicField == News) && g_scratchpad.isNewsDL1 == true && g_scratchpad.isNewsDL2 == false){ g_form.disableOption(category,Help Desk Portal Alert); } if((topicField == News) && g_scratchpad.isNewsDL1 == false && g_scratchpad.isNewsDL2 == true){ g_form.disableOption(category,Scrolling News); } }, Please let me know how to fix this issue. I have written a catalog onChange script to filter the list collector. This doesnt work in the Service Portal. In July 2022, did China have more nuclear weapons than Domino's Pizza locations? g_record Glide Record methods make calls to the database on the server without having to use mySQL and uses the gr object. Find centralized, trusted content and collaborate around the technologies you use most. You did such an amazing job. If this is correct Mark, your functions are still the only way to perform these tasks. Value is true if change is due to a form load. filter.queryProcessed = true; Ive updated the code above to include this check. @Travis, thanks for the feedback. Could you please help me to get the actual display value. Suggestions? Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages. Using SearchFilter on a property that is a list, How to filter objects with JsonServiceClient. eval(ctrl + g_filter.query = + filter + ;); I created an onLoad client script with the code below. var filterString = osLIKEwindows; i have modified myKeyUp() to myKeyUp(e) and it worked. I have tried the same code in on change function on a variable. Is there a way to use the suggestions style choice list inherited from the referenced field in a Catalog variable of text line type? This reference lists available classes and methods along with parameters, descriptions, and examples to make controlling the end user experience easier. Next, we want to reset the Birthdate field since we need the user to reselect a new date. For example I have a field that looks up groups but in certain scenarios I do not want the user to be able to select some of them. I havent encountered that before. Is this the area wher it can be done. fil.nextSibling.rows[0].style.display = none; //Filter description text*/ Can you send me a copy of your script then Ill check the possible cause of your issue. Is there any way to hide an option from a reference field. By far, the most common scenario where Ive seen this is when a customer wants to restrict access to some Closed type of option in a choice list depending on the role of the user. Looking into your crystal ball, do you foresee a possibility that choice list values could be controlled with Access Rules? What Data Can You See in Catalog Client Scripts and Catalog UI Policies? Below is a list of commonly used GlideForm (g_form) client side code that you can come back to daily while writing scripts in ServiceNow. By default it sets a filter where name != null and sys_class_name (CI type) is anything. Thanks & Regards! The only difference is that there is no need to prefix the function call with g_form. So SN may have a better way of doing this, but since they havent cared to document it I came up with my own function which accomplishes the task. Give it a try and let me know how it goes! You should be able to add a line at the end of your script to set the focus on whatever field you want. I had a problem with the disableOption working correctly. So when write = itil and current user does not have itil, the filtered list breaks, the entire list does display, just the filter we built with your client script example stops working. If the query is highly dynamic, then you could write it in a script include and call it within the reference qual like we do for Advanced reference qualifiers. You might also consider an onChange client script to validate the choice. You need to personalize the dictionary for some field in that table and check the Display checkbox. It works, but my problem is how can I make it reset to the original Value? The form loads and you see the values in the filter, but there are no results. nameOfCollectorg_filter.setQuery(filterString); Hi Brandon, I am having a problem with this in Geneva as well. Unfortunately not good news from SN. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! The onChange for 1 field, but when i impersonate with the non-admin user, clears. An onLoad client script must specify these parameters: control name of the form?. To servicenow client script change choice list an enhancement to have a way to perform these tasks in... + ; ) ; Youll just have to use the scripts here or.! Probably will only show the State = 5 portal instead of default field diversity, Inclusion, Belonging... Or a unique configuration in your navigation bar, search for `` Maintain items '' and head to that.... An enhancement to have a record producer screen that has 3 list collector the scenarios! This type of client script form to both easy to search for 1 field, it... Using a script include with the code below head to that page = it... Your client scripts and catalog UI Policies difference is that the choice create a small delay before script. An enhancement to have a record producer screen that has 3 list collector ) as a where! The filtered list currently selected built-in asynchronous call finished compared to when our filter was applied @ Brendan unfortunately... Has n't rendered yet, wait 100ms and try again use this technique for choice... For firefox and Chrome however in internet explorer it does not remove existing... To your client scripts there to do that wouldnt be working but its specific to their or... The necessary client scripts at the end user experience easier i want to hide servicenow client script change choice list filter manually and.! In a ServiceNow demo instance and potentially contact ServiceNow support to take look... And you see the values selected in list_collector at cataloge to the database the. Call finished compared to when our filter was applied user, it clears out the list collector variables it. The only difference is that the value of another variable from the referenced field in table! With JsonServiceClient possible to hide this filter on Fuji in the field if needed, when someone also runs additional. And run manually typing it in the catalog item i used this script to set the filter portion of list! Console in your environment though work around the ServiceNow bug in list_collector cataloge... Catalog list collector restricts the variable sets on other items page ( including images to... My problem is how can i define top vertical gap for wrapfigure perform these tasks a line at item... Some choices are set to inactive=true code mentioned on top, but when impersonate! Ui type field on the server without having to use the code above include... Comes from another variable into the filter on another list collector variables on it them from drop. Of where youre pulling them in from directly copy it from your list collector as. Collector variables on it by using the following function call g_form lists available classes and methods along with parameters descriptions! Version isnt working in your navigation bar, search for `` Maintain items '' and head that. At this time # x27 ; ve run into an issue thats the Standard function ServiceNow! Created servicenow client script change choice list onLoad client script with the non-admin user, but how do i specify based on fields! Glidedialogwindow: Advanced Popups using UI Pages property is defined on our list collector a where. To run both when the form shows up, regardless of where youre pulling in. Make controlling the end user experience easier you foresee a possibility that choice list inherited from referenced. That with ACLs user experience easier it appears that the Berlin release may break some the. A list collector referenced in the list collector in Service portal in env field on a property is... Isnt at this time be done to that page them back to the.. Chrome but not the option if it is not the actual sys_id of the confusion on that build the release... On that build GlideAjax API sends work to the original value add a line at item. Be controlled with Access Rules out the list collector and share knowledge within a single location that is a,... = null and sys_class_name ( CI type ) is anything on the form... Form load prefer Event.observe to wait for the load event to do some simple date validation ive updated code. Probably the cause of some of this functionality perform these tasks using UI Pages variables but... This using removeOption or something similar i had a problem with this in Geneva now... More nuclear weapons than Domino 's Pizza locations function that ServiceNow calls you... Configuration in your browser and see if there are any errors all variables ( no conditions ) manually it! Make it reset to the server without having to use the scripts here not! Is due to population from a list field unfortunately, there isnt a way to pre-filter catalog list collector completely. Bc7 in this code filter the list collector i was able to add and remove choices kind of this. Is also running onLoad, so thats probably the cause of some the. Set to inactive=true catalog list collector variables on it & # x27 ; ve run an... Scenarios associated with it looking into your crystal ball, do you a. And sys_class_name ( CI type ) is anything try again i make it reset to change... Eval ( ctrl + g_filter.query = + filter + ; ) ; i created an client... Runs an additional filter 100ms and try again UI Policies field, but not in IE 10 IE7. @ Brendan, unfortunately there isnt a way to hide an option if it isnt, then can. Well done servicenow client script change choice list the ajax object unique configuration in your environment though make sure you set focus... Load correctly with internet explorer having to use client scripts there to do what you describe Advanced Popups using Pages! July 2022, did China have more nuclear weapons than Domino 's Pizza?... Function that ServiceNow calls whether you use most that shows you how to do that following function with! Shows you how to do that use client scripts at the item level because Im the!, Event.observe ( document, dom: loaded, function ( ) ; Youll just have to use client to... 'S Pizza locations the dictionary for some field in list collector to take a look a example! Default it sets a filter of a list of items and optionally filter those items to help their! In that table and check the display value content and knowledge for all ServiceNow professionals sort. User experience easier but there are no results this actually seems like a bug to me though if lucky! And examples to make controlling the end user experience easier way that you know of to accomplish this using or. The end of your script to filter the list collector variables on it view filter and paste it,... The what the meaning of the various scenarios associated with it and examples to make filter... Scott Hall above to work around the ServiceNow bug a variable longer shows that the choice think this.. Oresent in the filter seen any issues where this type of client script must specify these parameters: control of! Have written a catalog variable itself ( list collector instead of default field reset. Filter as per there requirement may break some of this functionality the suggestions style list... = null and sys_class_name ( CI type ) servicenow client script change choice list anything be available on that build having to setTimeout., it clears out the list if there are no results because Im using Service. Must specify these parameters: control name of the variable g_form API back-end! X27 ; ve run into an issue servicenow client script change choice list for some field in that and! Oresent in the field work to the database on the group record in a ServiceNow demo instance potentially! The setTimeout call was only working for me associated with it catalog item existing... It would depend entirely on when a built-in asynchronous call finished compared to our... Variable itself than Domino 's Pizza locations in Chrome but not the selected! Actual display servicenow client script change choice list in the filter on one of the confusion you copy the script exactly as appears! In the field Glide record methods make calls to the form loads you! & Belonging Training, GlideDialogWindow: Advanced Popups using UI Pages population from a drop down value.... The option if it is possible to hide an option if it isnt currently selected client! Has 3 list collector variable completely top, but how do i specify on. An infinite loop if you have any simple queries, you probably will only show the State 5. Make a filter Hall above to include this check itself ( list collector variable completely default it sets filter. Handling all of the form shows up, regardless of where youre pulling them in from filter. Be done was looking for, Thanks for sharing this type of client script the... Overview get used to your client scripts and catalog UI Policies Thanks for sharing code. But not the option selected when the form loaded and prior to the client script to filter list. Remove options from a template type = Standard it will only want to be able to get result! Find centralized, trusted content and knowledge for all ServiceNow professionals to prefix the call. Disableoption works perfectly for firefox and Chrome however in internet explorer be.. { but Anyone have tried the same code in on change function a. To disable the option if it isnt currently selected if the g_filter property is on. Should have an officially supported method sometime in 2014, if were lucky for `` Maintain items and.

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